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how to find the id before remote assistance

VDIAGTOOL Diagnostic Tool TeamViewer ID Guide: Must-Read Before Remote Support

di ThompsonEthan In News

When customers contact us for remote assistance, we need your Device ID.

However, many users mistakenly send us the SN number from the product's back label instead. While the SN number is useful for production tracking, it is not the same as the Device ID. This article will help you clearly guide you step by step to locate your correct Device ID.

This function allows our tech support team to control the Diagnostic Tool remotely to check possible problems with the Diagnostic Tool or help you with navigation path etc. Please note that remote assistance requires both parties to be online and communicating in real time.

How to Find Your Device ID (VD80BT Example: installing the test version)

Step 1: Open the diagnostic tool and tap the Home icon to access the main menu of your device.

how to find the id number before remote assistance
how to find the id number before remote assistance
Step 2: Find and click the QuickSupport.

how to find the id number before remote assistance

Step 3: After clicking QuickSupport, wait for a few seconds and your device’s remote ID is displayed. You will need to provide us with the ID, and our engineer will send you an invitation for remote assistance.

Make sure the TeamViewer is in “ready to connect” status before the scheduled remote assistance appointment. The TeamViewer ID will show on the right side and the connection status at the bottom left.

how to find the id number before remote assistance
how to find the id number before remote assistance

Step 4: Our engineer will remotely perform the necessary operations (such as installing the test version) to resolve the issue you are experiencing.

Frequently Asked Questions

Q: I can only find the SN number, not the Device ID. What should I do?
A: Please check your device menu under Home> QuickSupport. The Device ID will be listed there.

Q: Is it safe to share my Device ID?
A: Yes. The Device ID does not contain personal data. It is only used to identify your device for software and authorization purposes.

Q: Are the steps the same for all VDIAGTOOL Diagnostic Tools?
A: Most models follow the same steps. If you can’t find the Device ID, please contact us directly for guidance.

Tag: Diagnostic Tool Remote Assistance VD80BT VDIAGTOOL

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