Tool FAQs

 

✅Diagnostic Tool 

Q1: "I haven't found I/M readiness in the menu."

A1: Please enter Manual Diagnosis>Select America/Europe/Asia>Click the "OBDII" icon on
the top left of the screen>Auto Scan/Select OBDII Protocol>I/M Readiness

Q2: "Unable to find live sensor data as the generit OBD2 scanner, like short-ter-
m/long-term fuel trim."

A2: Please enter Diagnosis>Select America/Europe/Asia>Click the "OBDII' icon on the top left of the screen>Auto Scan/Select OBÜII Protocol>Live Data>LTFT, STFT or similar term

Q3: "Unable to find the misfire data for my Ford/Dodge/Chrysler/Jeep cars?"

A3: Please Select Manual Diagnosis-America/Europe/Asia>OBDll (On the top left of the
screen)>Auto Scan or Select OBDII Protocol for your car>On Board Monitor Test>Select
"Misfire Cylinder Data" or similar term

Q4: "How to export live data as CSV files?"

A4: How to generate CSV files; live export
How to find the CSV files FS File Explorer internal storage> diagnosi5> csv_records

Q5: "I can not charge the battery now. I plugged in the cord, it's not charging. The battery is almost dead, only about 10% left."

A5: Please charge it for over an hour, unplug it from the charger, then press and hold the
power button for 15 seconds and see if it solves the issue. Please unplug the USB-C cable
from the Diagnostic Tool and press and hold the power button for 15s, and check if it can
power up successfully.

Q6: "Can scanner tune up car?"

A6: Sorry, VD80 BT Diagnostic Tool does not have the capability to tune up car

Q7: "Can VD80BT still be used once the 3 year free updates are finished?"

A7: Yes of course, you can still use its last updated software when it expires, even when it
expires after three years.

Q8: "lt was frozen until the battery went flat even I tried the reset button and the power button."

A8: Please make sure you have updated the App to the latest version(To update the App to
the latest, go to Settings- About- App- click the arrow at the right side to check the latest
App version and update to the latest.). If yes, please reset to factory settings and check
again. If it still does not work, please reach us directly via service@vdiagtool.com or chat with us online directly.

Q9: "I cannot update, I've tried WiFi and cell phone as hotspot, however, keep telling me failure connection."

A9: This problem could reside with the setting of your router firewall or the network provider in your region that restricts access to the server. Please check if your router firewall can access the server or not. If the problem still exists. Please reach us directly via service@vdiagtool.com or chat with us online directly.

Q10: "Any chance to install Google play store?"

A10: We are sorry that this diagnostic tool does not support installing Google Play store. However, if you want to install a third-party App. you can download apk file and install it on the diagnostic tool. We don't recommend installing third-party apps as it may slow down its running speed.

Q11: "So if no you can't use the VD80BT?"

A: WiFi wireless connection is the type of communication from the VCI to the machine and
has nothing to do with the WiFi internet connection.

Q12: "The auto vin cannot work on my vehicle."

A12: As for auto scan/VIN, it does not cover all vehicles as some vehicles did not store VIN # in the ECU, some VIN # is not included in our coverage database, and some vehicles like
Dodge work in "sending command. answering command" mode for vehicle communication.
You can try below alternative navigation methods:
1: Turn on the ignition and not start the engine to try auto scan. For older vehicles, please
turn on the ignition and start the engine and try auto scan.
2: Manual input VIN #.
3: Diagnosis-America/Europe/Asia-Vehicle Selection-Automatic Detection.
4: Diagnosis-America/Europe/Asia-Vehicle Selection-Manually Selection.

Q13: "My diagnostic tool cannot connect to WiFi."

A13: If it shows "times out", please check your router and make sure that your router selected WPA2, not WPA3(makimum compatibility), and that it has not blocked the outgoing net-work traffc to non-US regions like China. Switching to mobile phone hotspot will most likely solve the registration issue. You can switch back to home WiFi for software downloads when activation is done. 

The second method is to connect to the WiFi extender, If you have the WiFi main modem
and the extender. You can try to disconnect the diagnostic tool from the main WiFi and
connect it to the internet via the extender.
If it has connected to the internet but shows "connect internet to sync your device", the
problem is that the country and time zone (China time zone) in the android system didn't
match what the network time zone was (Pacific time zone) and is preventing it from syncing. Please just correct the time zone to pacific time zone by entering main screen- settings-System-Date & Time-"select time zone".

Q14: "How can I change the menu language into Spanish?"

A14: To change the menu language, please send the S/N of the diagnostic tool to our support team via service@vdiagtool.com and get Spanish software program authorization. When the authorization is done, go to Settings on the diagnostic menu- language- Spanish to change the language of the android tablet into Spanish, then go to Updates- download all software programs. When all software programs in Spanish have been downloaded and installed, you may use the diagnostic tool in Spanish.

Q15: "Why the scanner shows the report shared successfully but the email box did't receive the report?"

A15: All the reports are sent by our email: noreply@service-vdiagtool.com, the email may be blocked even the device shows "send successfully".

Since you use Gmail, you can follow below instructions to whitelist our sending mailbox:
noreply@service-vdiagtool.com
https://downtimemonkey.com/blog/how-to-whitelist-an-email-address-in-gmail.php

Not everyone needs to set up the whitelist. since not all the email from our mailbox will be
blocked by received mailbox You may also check your junk email to see if there is any email from noreply@service-vdiagtool.com.

Q16: "When you enter the diagnosis software program, it shows 'license exception' or 'Failed' error message."

A16: PIease try to delete the software programs by press and hold it and then re-download it again under the 'Updates' to check whether this issue is solved or not. If not, please contact our support team via service@vdiagtool.com with the S/N of the diagnostic tool.

Q17:" Browser can access internet normally, but can not download the updates under "Updates", prompted to 'check the network connection' in the Update."

A17: Please switch to mobile hotspot or other WiFi and try again.

Q18: "The device cannot be charged/powered on when connected with the car or plugged into the charger."

A18: Please charge for more than one hour first, unplug the charger, press and hold the power button for 15 seconds and to check if it will turn on, and also confirm whether the device screen will light up when charging and try to press and hold the power button for more than 10s to try several times while charging. If the device still won't turn on, please contact our support team with S/N.

Q19: When activating the device, shows error message "registration failure" after entering your email address.

A19: Try mobile hotspot(recommended) or a different network to activate.

Q20: "If my diagnostic device is connected to the VCI box via WiFi, does that mean it can't connect to my home WiFi?"

A20: This is not a correct understanding. The VCI WiFi is different from the home WiFi. While connected to the VCI, you can also connect to the home WiFi to perform software upgrades, etc.

✅Circuit Tester

V210

Q1: "How do I replace the battery in the V210 receiver?"

A1: Open the battery cover at the back of the V210 receiver, replace the exhausted battery with a new one of 9V (6F22) and reinstall the battery cover.

Q2: "Can V210 tester accurately locate the short circuit point?"

A2: Sorry, it can't, only for the short area. We recommend that you use a more professional short circuit test instrument, such as a short circuit tester equipped with a needle meter so that you can find the short circuit point more accurately.

Q3: "Why V210 can’t locate the short point accurately?"

A3: V210 is an entry-level tester and can only roughly determine the short circuit area but also the short point. When testing multiple and complex wires, locating the short circuit point based on sound is easily affected by other lines.

Q4: "Does the V210 comes with batteries?"

A4: Yes. This auto electrical open & short finder tol comes with 2 pcs 9v Batery for the receiver and transmiter. When the tool is not needed, please check these parts and let them in the OFF position to avoid draining the 9V battery power.

Q5: "Why is the volume still low at maximum, and what can I do?"

A5: 1. When the signal is not strong enough, the volume wil be low, please find a strong signal and try it out;

2. The battery power supply is insufficient, please replace the battery and try again. lf the issue still occurs, please reach us directly.

Q6: "What frequency does this unit send down the wire?"

A6: V210 automotive short circuit finder works on all kinds of circuits with voltages between 6 and 42 volt DC. For more details please contact us via service@vdiagtool.com directly.

Q7: "What should I do if the receiver volume is low or the tool is not working properly?"

A7: When the signal is not strong enough, the volume will be low in the receiver, please find a strong signal and try to turn the signal up to the highest level; checking whether the battery power is sufficient at the same time, since it will effect the tool working properly. When the tool is not used, please leave it in the OFF position or remove the batteries directly to avoid draining the power.

Q8: "What should I do if the sound is low due to weak signal strength?"

A8: If the sound is low, try adjusting the probe position to find a stronger signal for accurate detection.

V200

Q1: "What can VDIAGTOOL V200 automotive electric circuit tester do for you?"

A1: Powered by the vehicle's battery or cigarette lighter, the V200 features 4 working modes, making it ideal for polarity testing, continuity testing, component activation testing, signal circuit testing, trailer light testing, short circuit testing, and AC pulse width testing.

Q2: "Where can I find the probe tip?"

A2: We keep the probe above the back of the device. (Warm note: Be more careful when operating because of the sharp probe tip.)

Q3: "Where can I get training videos?"

A3: You can learn by browsing the video on the page or the YouTube via searching VDIAGTOOL V200.

Q4: "What do I do if my VDIAGTOOL V200 Cirtur Probe Tester is broken?"

A4: If it is broken, we will send a new product to you without return. We offer three years warranty and lifetime after-sale service.

Q5: "Does V200 probe tester comes with short circuit protection feature, namely internal breaker/fuse built inside?"

A5: Yes, it does come with short circuit protection/overload protection feature. When the circuit shorts out, the V200 probe tester will break to protection both the car electronics and the tool itself.

Q6: "What kinds of vehicles can I use this V200 to test?"

A6: It supports to test cars, motorcycles, trucks and steamships.  For more details or a better price, please reach out to us via service@vdiagtool.com or chat with us online directly.

Q7: "Can I test AC voltage with the V200?"

A7: Yes, you can. This power circuit probe tester supports 4 working modes: AC voltage, DC voltage (Resolution 0.1V), Resistance and Diode. And AC voltage can detect the Max. VoItage, the Min. VoItage and Frequency of the circuit under test. For more details or a better price, please reach out to us via service@vdiagtool.com or chat with us online directly.

Q8: "What are the main modes of the V200, and what functions are available in Mode I circuit tester?"

A8: The V200 has two main modes, which are Mode I circuit tester and Mode II break finder. And in the Mode I circuit tester, there are four working modes-- AC Voltage, DC Voltage, Resistance and Diode and you can activate components as well. For more details or a better price, please reach out to us via service@vdiagtool.com or chat with us online directly.

V200 Pro

Q1: "Does the V200 Pro support protection mode?"

A1: This automotive electrical tool comes with short circuit protection. Whenever it gets overloaded, it will shut down and restart, which is a safe measure to protect the device and car electronics.  For more details or a better price, please reach out to us via service@vdiagtool.com or chat online with us directly.

Q2: "Does it need extra battery to power up?"

A2: The breaker finder(mode II) of the V200 Pro needs a pair of 9V battery to power up, but the circuit tester(mode I) doesn't need battery to power up, which can be powered by connecting to cigarette lighter or vehicle's battery. For more details or a better price, please reach out to us via service@vdiagtool.com or chat online with us directly.

Q3: "Does it support to test relays?"

A3: Yes, it does. V200 Pro can test Relay. Besides that, it can also support Circuit Breaker/Open Test, Tracing Wire, AC/DC Voltage Test, Diode Test, Resistance Test, Polarity Test, Continuity Test, Ground Test, Activate Components, Signal Circuit Test, Fuse and Trailer Light Test. For more details or a better price, please reach out to us via service@vdiagtool.com or chat online with us directly.

Q4: "What electrical components this device can provide power to?"

A4: VDIAGTOOL V200 Pro power circuit probe kit can provide power to electrical components like car lights, motors, windshield wipers, radiator fans, relay, fuel injector and etc. For more details or a better price, please reach out to us via service@vdiagtool.com or chat online with us directly.

Q5: "Under what temperature can this product work?"

A5: The V200 Pro Automotive Power Circuit Probe Tester Breaker Finder Tool can be used in hot or cold enviroment with temperature ranging 32-140 ℉ or 0-60 ℃. For more details or a better price, please reach out to us via service@vdiagtool.com or chat online with us directly.

Q6: "How long are the wires?"

A6: VDIAGTOOL V200 Pro Car Circuit Power Probe Tester is equiped with its own 20FT cable and 20FT extension cable, which is convenient for you to access any position of the vehicle and test it.

Q7: "What do I do if my V200 Pro is broken?"

A7: We offer 3 Year Warranty and a lifetime after-sale service. If the unit you had is defective or malfunctions, please reach us via service@vdiagtool.com. we can send you a new one to replace it within 24 hours.

Q8: "How do I connect my devices for testing?"

A8: In Mode I, you’ve just activated Circuit Probe Tester which can be powered by either connecting to cigarette lighter/car’s battery,no external battery needed! Please be reminded that the screen of the Mode I won’t light while switching to Mode II.

Q9: "Why is the volume low or even not working when it is mode II?"

A9: 1. When the signal is not strong enough, the volume will be low, please find a strong signal and try to turn the signal up to the highest level; 2. Maybe the battery power supply is insufficient, please replace the battery and try again.

V500

Q1: "What can VDIAGTOOL V500 automotive electrical tool do for you?"

A1: This tool realizes multiple circuit tests: √Fuel Injector Test,√Activate Components,√AC/DC Voltage/Diode/Resistance Test,√Polarity Test,√Continuity/Signal Circuit Test,√Check Poor Ground,√Locate Short,√Relay/ Fuse/Trailer Light Test,√Power Supply.

Q2: "How do I connect my devices for testing?"

A2: You’ve just activated Power Circuit Tester which can be powered by either connecting to cigarette lighter/car’s battery,no external battery needed! Please note cigarette lighter is not included.

Q3: "Can the screen of the V500 be rotated?"

A3: Yes. Screen adjustable from 0 to 90°.

Q4: "Can the V200 cigarette lighter cable be used with the V500?"

A4: No, the V200 cigarette lighter cable is not compatible with the V500. Each requires its own dedicated cigarette lighter cable to ensure proper performance and safety.

V500 Pro

Q1: "Can VDIAGTOOL V500 Pro test all types of circuits in a vehicle?"

A1: Yes! It is designed to diagnose a wide range of circuit issues, including short circuits, open circuits, and faulty components, ensuring comprehensive coverage for automotive electrical systems.

Q2: "Can the V500 Pro be used to test fuel injectors and relays?"

A2: The Smart Test feature automatically detects voltage, resistance, and continuity, allowing for quick and accurate troubleshooting without manual adjustments. 

Q3: "Is the V500 Pro suitable for beginners?"

A3: Absolutely! While it offers professional-grade features, the user-friendly interface and automatic detection functions make it easy for both professionals and DIY users.

Q4: "When switching to Mode II, is it normal that the host device's screen does not light up?"

A4: Yes, this is normal. Please do nat assume that the device is broken.

Q5: "The battery in the Breaker Finder is brand new, so why is there no sound when I get close to the wire?"

A5: Please make sure the button on the host device is set to Mode II. In addition, please clip the red and black clips on the host device to the circuit to be tested. If the Breaker Finder still has no sound, it may be that the device is broken Please shoot a video and send it to service@vdiagtool.com. After analysis, our support team will provide an appropriate solution.

Q6: "What electrical components this device can provide power to?"

A6: VDIACTOOL V500 Pro can provide power to electrical components like car lights, windshield wipers, radiator fans, relay, fuel injector and etc.

Q7: "What kinds of vehicles can I use this V500 Pro to test?"

A7: It supports testing cars, motorcycles, trucks, steamships and more.

Q8: "What range of DC voltage I can test by using this product?"

A8: The Mode I(circuit tester) can test voltages between 9 and 30 volt DC and the Mode 2(breaker finder) can test voltages between 6 and 42 volt DC.

✅Code Reader

VD10

Q1: "Can VD10 code reader turn off check engine light?"

A1: Yes, it can. To turn off check engine light, you need to read the OBD2 fault code first, then repair or replace components accordingly to fix the car issue and clear the codes before the light turns off.

Q2: "Does it support to diagnose 2012 VW Jetta?"

A2: Yes, it's sure that the VD10 check engine code reader can diagnose 2012 Vw Jetta well. Because after 2012, all vehicles adopt the OBDII protocols. For more details or a better price, please reach out to us via service@vdiagtool.com or chat online with us directly.

Q3: "Will the VD10 code reader read the codes on vehicles sold in Europe and after 2002?"

A3: This code reader can support reading codes on those vehicles sold in Europe and after 2002. Because after that, all vehicles adopt the OBDII protocols. For more details or a better price, please reach out to us via service@vdiagtool.com or chat online with us directly.

Q4: "Does the VD10 support to read codes on those cars sold in the US and before 1996?"

Q4: The VD10 code reader doesn't support reading codes on vehicles sold in the US and before 1996, unless they are the few 1994 and 1995 models that are OBDII compliant. Of course, if your car was sold in the US and after 1996, this code reader can be supported to read the codes. For more details or a better price, please reach out to us via service@vdiagtool.com or chat online with us directly.

Q5: "Will this VD10 car code reader work on diesel vehicles?"

A5: As long as it's OBDII compliant, it will work. A quick tip for judgement would be, if your truck uses 12 volt battery and comes with 16 pin OBD2 port, it's most likely to be OBDII compliant and should work well. Or if it's cars and light duty trucks sold in the US after 1996, medium duty trucks sold in the US after 2005 which are the years that US mandate using OBDII protocols, they will work as well. For more details or a better price, please reach out to us via service@vdiagtool.com or chat online with us directly.

Q6: "Is the VD10 code reader just for engine light or will it detect other issues like airbags or traction control?"

A6: This VD10 check engine light code reader is designed to read and clear check engine info which is part of OBDII system. If you want to detect Airbags or other issues, you may check our VD70S or VD80BT to diagnose airbags or traction control. For more details or a better price, please reach out to us via service@vdiagtool.com or chat online with us directly.

VD30 Pro

Q1: "Will this for sure work for Toyota Camry, 2006?"

A1: VDIAGTOOL VD30 Pro OBD2 Scanner Diagnostic Tool can work with a 2006 Toyota Camry. It supports to do 10 modes full OBD2 diagnostic. Any other questions, Please feel free to contact us at service@vdiagtool.com

Q2: "Will this work with my 2009 vw jetta 2.0 tdi?"

A2: VDIAGTOOL VD30 Pro OBD2 Scanner Diagnostic Tool can work with a 2009 vw jetta 2.0 tdi. It supports to do 10 modes full OBD2 diagnostic. Work with all cars equipped with an OBD2 plug built from 1996 to present. Any other questions, Please feel free to contact us at service@vdiagtool.com.

Q3: "Will this work on a 2017 gmc terrain?"

A3: VDIAGTOOL VD30 Pro OBD2 Scanner Diagnostic Tool can works with 2017 gmc terrain. If you meet any problem, Please feel free to contact us at service@vdiagtool.com.

Q4: "Will this work for 2012 US Fiat 500(1.4L SOHC)?"

A4: VDIAGTOOL VD30 Pro OBD2 Scanner Diagnostic Tool can work with a 2012 US Fiat 500(1.4L SOHC). It supports to do 10 modes full OBD2 diagnostic. Any other questions, Please feel free to contact us at service@vdiagtool.com.

✅Battery Tester

BT300

Q1: "Is our tool compatible with lithium batteries?"

A1: Not suitable for lithium batteries.

Q2: "Is it safe to use the BT300 car battery tester and alternator tester?"

A2: VDIAGTOOL BT300 digital battery tester safeguards your battery and most importantly vehicle electronic systems with 4 protection modes: Reverse Polarity Protection, Over Temperature Protection, Short Circuit Protection and Over Current Protection.

Q3: "Is the battery and alternator tester accurate?"

A3: The BT300 car battery load tester 12v is quite accurate for lead acid batteries with accuracy up to 99.99%. You can also visually see the changes in voltage through the real-time waveform to make a more accurate judgment on the status of the battery.

Q4: "Why In-Vehicle and Out-Of-Vehicle Tests are useful?"

A4: Test batteries in vehicle and out of vehicle can meet different needs. In-vehicle testing helps evaluate how it performs within the vehicle's electrical system, and out-of-vehicle testing more accurately assesses the battery's condition & capacity.

Q5: "Does this load tester come with data review & printing functions?"

A5: Just connect the small battery tester with the computer and the Data Printing function allows printing out battery testing results and/or voltage waveform records saved on the battery testers.

Q6: "Can this battery alternator starter tester work for 6v 12v batteries for cars and motorcycles?"

A6: This batteries tester works on all 6v 12V batteries with ratings 100-3000 CCA, including Flooded lead-acid battery (VRLA or SLA), AGM, GEL, SLA, STANDARD LSI battery for cars, light duty trucks, SUVs, vans, motorcycles, RVs, ATVs, trailers, boats.

Q7: "Is the BT300 compatible with all 12V batteries?"

A7: The BT300 battery analyzer is compatible with all 12V batteries rated from 5-3000 CCA.

BT500

Q1: "Does VDIAGTOOL BT500 have a visual indicator light?"

A1: VDIAGTOOL BT500 Battery and Alternator Tester offers a plug-and-play design, a large 2.8" TFT HD display, and a one-touch button for quick battery tests, viewing, and waveform analysis. An intuitive LED indicator shows battery health status: green (good), yellow (normal), and red (poor).

Q2: "What models is the BT500 suitable for?"

A2: The BT500 Car Battery Load Tester is compatible with all 6V, 12V, and 24V batteries ranging from 5-3000 CCA, including flooded, AGM flat, AGM spiral, GEL, and EFB batteries. It works for cars, light trucks, SUVs, vans, motorcycles, RVs, ATVs, trailers, boats, yachts, lawn mowers, and even golf carts. It supports most automotive battery standards like CCA, BCI, CA, MCA, JIS, DIN, and SAE.

Q3: "How to test a 6v battery with this battery tester?"

A3: Please follow these steps: 1. Navigate to the 'Motorcycle' Menu. 2. Select the appropriate battery type in the menu. 3. Proceed with the test as usual.

Q4: "How accurate is this alternator tester?"

A4: The BT500 battery checker is quite accurate for lead acid batteries with accuracy up to 99.99%. You can also visually see the changes in voltage through the real-time waveform to make a more accurate judgment on the status of the battery.

Q5: "Is it safe to use the BT500 12v battery tester?"

A5: Yes. This digital battery tester safeguards your battery and most importantly vehicle electronic systems with 4 protection modes: Reverse Polarity Protection, Over Temperature Protection, Short Circuit Protection and Over Current Protection.

Q6: "Does this battery alternator starter tester come with data review & printing functions?"

A6: Yes. Just connect the auto battery tester with the computer and the Data Printing function allows printing out battery testing results and/or voltage waveform records saved on the battery tester.